Improving customer interaction begins with understanding the user experience. At Attevo, we take a holistic, multi-channel view from the end-user's point of view. Using our proven methodology and deep knowledge of new media application for large and mid-market enterprises, we can help you deliver on strategy through execution.

In partnership with a leading software provider for banks and credit unions, Attevo has provided services for six of the top ten banks in the United States. Our combined solution helps financial institutions improve customer retention, reduce call center costs and achieve ROI (return on investment) in less than a year, and in some cases less than two months - all while improving end-user interaction and the experience.

Our mobile banking professional services include:

Agile and traditional project management

Systems integration to core, bill pay, mobile and web applications

Middleware configuration and development

Expert review and best practices for financial Web sites

The name social communities may have many aliases – social media, crowdsourcing, collaboration sites and so forth. That’s interesting. What is more interesting is how corporations are learning from individual community sites like Facebook and Twitter to deploy enterprise solutions to solve business problems. By enabling people to work better together and providing a mechanism for people to share information, a solid business case exists for social communities.

Smart organizations deploy social communities to engage customers, partners, employees or a combination of the three to achieve specifics objectives, which may include:

Cross-sell, up-sell more products and services to existing customers

Capture and share best practices for internal/external use

Reduce support costs while improving service and transparency

Enhance and generate new ideas for products and services

How do you know if you are ready for a social community? At Attevo, we have a community assessment tool to help you organization gather the right information and make a fact-based decision.

Does your organization have a three-year strategy for the Internet? Is your marketing plan connected to the hip with the IT roadmap? Does your organization have silos that limit an optimal end-user experience?

Our Connected Enterprise Web methodology will help your organization bridge silos to create a strategic framework for the Internet and ensure alignment with the appropriate stakeholders. The benefits of a Connected Enterprise help:

Improve the end-user experience

Measure the value of your Website and each iteration

Mirror online with offline channels

Turn customer service into a profit center

Facilitate co-invention of products/services with your customers and trading partners

Implement governance model for continuous improvement

Not sure where to start? Our Connected Enterprise methodology includes a discovery tool to quickly assess your current state and generate a list of recommendations and a high-level business case.

Our communications and technology expertise is a perfect match to help your organization create and execute a communications strategy that improves employee engagement. Whether your enterprise has 2,000 or 200,000 employees, Attevo can help you:

Utilize online and offline channels in unison to effectively connect and communicate

Enable sharing and collaboration

Establish a roadmap with IT/HR for the foundation vehicles which support communications and collaboration

Create a governance model to optimize channel use

Implement processes and content ownership accountability to maximize value of your Intranet

How can we help you?